Should you wish to cancel or reschedule your appointment, please notify us at least 24 hours in advance to avoid a charge of 50% of the cost of the treatment. Any appointments missed without notice will be charged at 100% of the treatment cost.
Non refundable booking fee or card capture
We require a booking fee of 50% of the cost of the treatments for new clients . This booking fee is non refundable if you fail to adhere to the cancellation policy outlined above. However if enough notice is given we will transfer onto another appointment for you or refund via the same payment method.
We can also keep your card details on secure encrypted file to act as a booking fee. Your card will only be charged if you fail to show for your appointment or fail to adhere to our cancellation policy.
We cannot offer refunds on services rendered, however we will endeavour to improve upon any service, if in the rare instance you are unhappy with the treatment you have received.
You have 28 days from the date of purchase to return any items purchased, in an unused & unopened condition. If its returned used or in a damaged, unsuitable condition we wont be able to refund you.